What Custom Audiences does is pretty simple; it allows you to create a Facebook ad campaign for retargeting those who have visited your website before, or who are part of a Facebook supported third-party marketing tool such as MailChimp. In this article, we're going to review how to set up a Custom Audience for retargeting your website visitors.
The method is pretty simple, thankfully. When creating your first Custom Audience, you (or your Facebook administrators) are given a piece of custom HTML code to place on your site called a tracking/conversion pixel. Depending on your goals, you can add this code to one or more pages of your website. This means that you can take a general approach by retargeting people who have visited any page of your website, or be specific by retargeting people who have visited a certain product page.
One of the major benefits of social media advertising is that it tends to be very organically placed, is usually well-targeted, and allows people to share, leading to more clicks, more conversions, and better results all around. Here's how to use Facebook's Custom Audiences tool for creating more effective social media campaigns:
Step One: Create Your Audience
First, you'll need to locate your Ads Manager. If you need help doing that, check out this section of Facebook Help. Once you're there, click on "Audiences" in the left column, followed by the bright green "Create Audience" button. The following images will help guide you:
Note: Once you've accepted, you may get an error. This is okay! It happens sometimes when you haven't yet created a custom audience. Basically, it's telling you the service isn't active.
After agreeing to Facebook's Custom Audience terms, you should be seeing the screen to create a custom audience. It'll ask for a name and a description, but don't worry too heavily about that. The description is optional, just in case you need it, and the name is just to help you remember which audience you're picking. So it doesn't need to be super clever... but it does need to be descriptive enough you can remember what you meant in a month!
An easy way to name your audiences is to put all of the important details in the name itself. If you name the Custom Audience "Full Site - Lasting 30 Days" I think you'll be able to figure it out later.
By default, the duration for tracking visitors to your website is 30 days -- this includes people who have visited your website in the last month. You can reduce it down to a day, or expand it to 180. Once you've decided on your duration, all you do is click "Create" and you're good to go. The good news is that if you wish to run a continuous campaign, this audience will automatically update so long as the tracking pixel remains in place.
Step 3: Create Rules for Targeting
By choosing "People visiting specific pages" in the "Website Traffic" category, you may choose to create rules for your Custom Audience that will provide you with the capability of retargeting very specific segments of visitors to your website. This is where you decide who is, and isn't, part of your Custom Audience. This can get tricky, so be sure to move slowly and consider your goals carefully.
The first option you're given is to select a URL, domain, or path. You can use any or all of these together, in order to create your Custom Audience.
To keep this all from being naught, don't forget to click "View Remarketing Pixel" at the top of the pop-up or by by clicking on the pixel icon next to your new Custom Audience in the Audiences area of the Facebook Ad Manager. This will bring up the code that either you, or your webmaster, needs to put between the <HEAD> tags of your website/page, so people actually get tracked. Custom Audiences will not work without this, so don't forget this step!
Step 5: Create An Ad
You can choose to create an ad for your new Custom Audience by clicking "Create Ad" next to the Custom Audience you've just created or by selecting the name of your Custom Audience in the drop menu of your ad targeting specifics. You will not be able to exclude an audience, or part of an audience, this way; you can only add one. Each custom audience will need its own ad, so be mindful of your goals!
Build Brand Awareness
If someone has already visited your website, this is your chance to reach out to them on social media. By using Custom Audiences, you can broaden the spectrum of your advertising appeal... and remind people of your brand. Custom Audiences can be particularly powerful if you've had a recent influx of website visitors due to a spectacular piece of content, sale, or press release. Many of those visitors might have stopped in to take a look and nothing more. Use Custom Audiences to make sure they associate your content with you.
See also: Taco Bell's Social Media Management Strategy Is Better Than Yours
Retargeting is truly one of the most powerful advertising techniques, and Facebook combining it with social media makes it even stronger. It may take you a few tries to find the right audience, but once you've got it, you'll be blown away by the new options you'll have for reaching people on social media.
Looking to beef up your social media strategy? We'd be happy to help! Stop by our Social Media services page to view packages that are designed with growing your business in mind.